Terms of Service

1. Introduction

Welcome to NTW Specialist Ltd. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. These Terms of Service explain how we collect, use, process, and safeguard your information when you visit our website `https://app.networkspecialist.eu` and purchase our products or services.

NTW Specialist Ltd ("we", "us", "our") is the data controller responsible for your personal data. Our registered address is in London, UK.

2. What Information We Collect

We may collect the following types of personal data:

• Identity Data: Includes first name, last name, and username.
• Contact Data: Includes billing address, email address, and telephone numbers.
• Financial Data: Includes payment card details, which are processed securely by our third-party payment processors (e.g., Stripe) and are not stored on our servers.
• Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Includes your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data: Includes information about how you use our website, products, and services.
• Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Our Services: To process your orders, manage your account, and provide you with access to our products and customer support.
• To Manage Payments: To process payments for our products and to prevent fraudulent transactions.
• To Communicate With You: To respond to your inquiries, send you service-related communications (such as purchase confirmations and renewal notices), and provide customer support.
• To Improve Our Services: To analyze how our website and products are used, which helps us to improve functionality, develop new features, and enhance the user experience.
• For Marketing Purposes: To send you information about our products, special offers, and updates, but only where we have your explicit consent to do so. You can opt out of marketing communications at any time.

4. Subscriptions, Payments, and Pricing

Our services and products are offered on a subscription basis, available as either monthly or yearly plans. Details of each plan are provided at the time of purchase.

Prices for our products are subject to change. We are committed to transparency and will notify all active subscribers of any price changes at least 30 days before they take effect. This notice will be sent to the email address associated with your account, giving you sufficient time to review the changes and decide whether to continue or cancel your subscription before the new price is applied.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: We process your data to fulfill our contractual obligations to you when you purchase a product (e.g., providing the software and support).
• Legitimate Interests: We process your data for our legitimate business interests, such as improving our services and preventing fraud, provided that your rights and interests do not override these interests.
• Consent: Where required by law, we will ask for your consent to process your data (e.g., for sending marketing emails). You can withdraw your consent at any time.
• Legal Obligation: We may need to process your data to comply with a legal or regulatory obligation.

6. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information with third parties for their marketing purposes.

We may share your data with trusted third-party service providers who perform services on our behalf, such as:

• Payment Processors (e.g., Stripe): To securely handle your payment information.
• Hosting Providers: To host our website and its data.
• Email Service Providers: To send communications to you.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Data Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed.

We limit access to your personal data to those employees and third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

• The right to be informed: About how we collect and use your data.
• The right of access: To request a copy of the information we hold about you.
• The right to rectification: To correct data that is inaccurate or incomplete.
• The right to erasure: To request that we delete your personal data.
• The right to restrict processing: To block or suppress the processing of your data.
• The right to data portability: To obtain and reuse your personal data for your own purposes.
• The right to object: To us processing your data for certain purposes (e.g., marketing).

To exercise any of these rights, please contact us via the contact form on our website.

10. Cookies Policy

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

11. Changes to These Terms of Service

We may update these Terms of Service from time to time. The updated version will be indicated by a "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review these terms frequently to be informed of how we are protecting your information.

12. Contact Us

If you have any questions or concerns about these Terms of Service or our data-handling practices, please contact us.