Privacy Policy

1. Who We Are

This policy is provided by NTW Specialist Ltd.

• 20-22 Wenlock Road
• London N1 7GU
• United Kingdom
• Company Number: 12826254

Our website address is: https://app.networkspecialist.eu

2. What Data We Collect and Why

Orders

For the purpose of order fulfillment, accounting, and legal compliance, we collect personal data provided in the order form: your name, surname, full address, email address, and optionally, your company name and tax ID number. We also record your IP address to correctly calculate VAT for your country.

Comments

If you add a comment, we collect the data shown in the comments form (nickname, name, surname, email address) and your IP address. This is to facilitate the comment service and for security purposes to prevent abuse.

Contact Forms

When you contact us via a contact form or directly by email, we process the data you provide to respond to your inquiry and offer technical support. This data is recorded on our server and managed through the HelpScout system.

Newsletter

If you subscribe to our newsletter, your email address will be used exclusively to send you the newsletter via the GetResponse system. You can unsubscribe at any time using the link provided in every email.

Embedded Content

Articles on this site may include embedded content (e.g., videos from YouTube). This content behaves in the exact same way as if you visited the other website directly, and those sites may collect data about you, use cookies, and monitor your interaction.

Analytics and Feedback

We collect and process data for statistical purposes using services like Google Analytics and SatisMeter to better understand our clients' needs and improve our services. If you respond to a survey (like NPS or CSAT), we collect your rating, feedback, and contact details to guide the development of our plugins.

Plugin Usage Data

While using our products (plugins), you may consent to the collection of usage data. This consent is voluntary and can be revoked at any time. This data helps us improve our products.

3. How We Use Your Personal Information

We use the personal information we collect to provide our services and operate our applications. Additionally, we use this information to communicate with you, provide customer support, optimize our products, and, with your consent, provide you with information or marketing related to our services.

4. Who We Share Your Data With

To run our business effectively, we share personal data with trusted third-party partners who perform essential services. Each entity receives only the data necessary for its function. Our partners include:

• Administrative: Our employees and accounting office.
• Technology & Support: Google, Facebook, Twitter, HelpScout, GetResponse, SatisMeter, and our hosting providers.

We work with partners who adhere to GDPR standards. Some data may be transferred outside the European Economic Area (EEA), but always in compliance with EU data transfer regulations like the Privacy Shield framework.

5. How Long We Store Your Data

We will store your data only as long as we have a legal basis to do so. This period ends when:

• The legal obligation to process your data expires (e.g., for accounting purposes).
• You withdraw your consent for processing.
• Your objection to data processing is accepted (where the basis was our legitimate interest).

6. Your Data Rights (GDPR)

You have comprehensive rights over your personal data. You may request:

• An exported file of the personal data we hold about you.
• The correction or deletion of your personal data.
• A restriction on how we process your data.
• To withdraw your consent for data processing at any time.

These rights do not apply to data we are obliged to retain for administrative, legal, or security purposes.

7. Cookies

We use our own and third-party cookies in accordance with our Cookie Policy, which can be found on our website: https://app.networkspecialist.eu.

8. Contact Us

If you wish to contact us regarding this privacy policy or to exercise your rights, please email us at: first@networkspecialist.eu.